Frequently Asked Questions

In the state of Indiana you have the right to have the shop of your choice repair your vehicle. Some insurance companies will “recommend” that you take it to one of their preferred shops. Govert is a preferred shop for many insurers, but ultimately the choice is up to you. We have developed relationships with many insurers to expedite the claims process, and get you back in your car as fast as possible.

No. There are no states that require more than one estimate. Some insurance companies may tell you to get two or three estimates; this is how they keep costs competitive. Talk to your insurance adjuster first, and most of the time estimates can be faxed or e-mailed with photos for approval. Our staff will be more than happy to do this for you.

A deductible is the agreed amount of the repair bill that is the responsibility of the vehicle owner, according to the insurance policy. It is paid to the repair shop after repairs are complete. It is required by law that the repairer collects this amount.

These are charges determined by the insurance carrier on parts that have a specific "lifetime" associated with them and are pro-rated based on the year and mileage of your vehicle. Examples of these parts are batteries, tires, exhaust components, and specific suspension parts, etc. If your insurance company is charging a betterment fee, you will need to pay that amount to Govert upon completion of repairs to your vehicle.